Cookie Policy

Last updated: April 2026

What We Collect and Why

We collect your data in several ways, including when you choose to share it with us, when you shop with us, or when you engage with our digital properties.

This includes information such as your name, email address, phone number, and any artwork or files you upload when requesting a quote. We also use tools such as Google Analytics to understand how visitors use our site — this may include your IP address, browser type, pages visited, and time spent on our site. Google Analytics data is anonymised where possible and used solely to improve your experience.

How We Share Your Data

We may share your data with others who help us to provide this service to you; such as companies to help us process data, process payments, send communications, fulfil orders, or provide us or you with services.

We may store data in the United Kingdom, the EU, and the United States. When we send your data outside the UK or EU, we use standard contractual clauses to protect your data. We also use digital and other security measures to protect your data and make sure only people who need it can access it.

We require our service providers to protect your data and use it only as the law allows. They cannot use your data except in helping us provide you with products and services or as allowed by the privacy law and our contracts.

How We Protect Your Data

The privacy and security of your data is important to us. We use digital and physical security and process controls to protect your data. We encrypt and anonymise data where we can and it makes sense. Even inside our company, we limit access to your data as much as we can and where it makes sense.

We need your help to keep your data safe. When you make an account, we ask you to pick a password. You should not share your password with others, and you should avoid using the same password across multiple websites or apps, as this makes your data much less safe and harder for us to protect.

Holding Your Data

We need your data to fulfil our contracts with you, provide you with great products and excellent service, and comply with certain laws. We plan to keep your data until we no longer have a relationship with you or for as long as it is required by contract or law.

Your Rights

You have the right to access, correct, or request deletion of your personal data at any time. To make a request, please contact us at ben@handembroidery.com.