Our website is as secure as we can make it, with up-to-date security features. The website uses 128-bit SSL (Secure Sockets Layer) encryption technology which is the most advanced level of security that is currently available for online purchasing. When you are in a secure area of the website, such as the checkout screens, you should see a solid padlock in your browser status bar to indicate that the encryption is taking place.
If you visit our site, but do not place an order, Subscribe or do not use our Upload artwork form:
- We do not collect any personal information about you.
- We do track Windows IIS Server Data/http data (such as IP address, browser type, referring web site address, domain name, access times, and which pages were accessed on the site)
This log data is collected in our server logs, so we can help diagnose problems with our web site, to monitor certain aspects of web queries, analyse trends, and to administer our Web site. This collected information is not linked to any personal information that you may provide when contacting us, or ordering from us. If you contact us via E-mail, we ask for as a minimum:
We request this so that we may contact you; additional, opt-in, information may be given so as to describe your request.
If you place a request for a quotation via our on-line Upload artwork form or you subscribe to receive information from us, we will request your:
Again, we request this so that we may contact you; additional, opt-in, information may be given so as to describe your request.
If you place an order, we will request your:
- Telephone number
- Billing address
- Shipping address, if different from billing address
- Payment information
- E-mail address
Emporium Embroidery does not collect any demographic information.
The personal information you provide us is used to:
- Verify details of your order
- Send order confirmations
- Reply to your questions
- Deliver your order to you
- Pay for your order
- Send receipts (via mail or fax)
We use outside shipping companies to fulfill orders, and credit card processing companies to bill you for goods and services. These companies do not retain, share or use personally identifiable information about you for any other purposes. We reserve the right to disclose your personal identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on us.
Personal information is retained by a secure method. The information is retained indefinitely.
You can control your personal information by sending Emporium Embroidery a request via postal mail. If we validate that you are the owner of the data, the information will be updated or deleted at your request. We will not sell, give, share, or trade your personal information with anyone that is not part of Emporium Embroidery, except as disclosed within this privacy statement. Within the Emporium Embroidery information is used for the limited purposes stated in this privacy statement. Personal information will only be used for the stated purposes. We also do not allow other companies to offer our customer’s products or services, unless you opt-in to receive such notifications (such practice is currently not supported by Emporium Embroidery).
We try to ensure our mailings are relevant and contain offers that interest you, but should you no longer wish to hear from us, click the link at the bottom of one of our emails to update your account preferences. The process to unsubscribe your email may take up to five working days.
We provide you with the means to access the following:
- You may obtain the status of your order via phone or email
- Your personal information, as stated, and restricted, in Information Control sub-section, less the credit card details
You can request access to your information, less credit card details, by contacting us via email. The staff of Emporium Embroidery does not have access to your personal information, except at the time of order processing, or by the database administrator via secure password access.
We are committed to protecting the security of your personal information from loss, misuse or alteration. We use security technology and procedures to protect information from unauthorized access, use or disclosure. We store information on a secure server, with limited access, that is located in controlled facilities.Your information is held on secure servers and we fully complies with the obligations required of the General Data Protection Regulations (GDPR) and current consumer legislation.